Returns & Exchanges at The Cardigan Department
We want you to feel cozy and confident in your new knitwear, which is why we offer a 30-day return policy for all items in their original, unworn condition. If your cardigan isn't the perfect fit, we are here to help you find an alternative or process a full refund.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack with Care
Place the cardigan in its original packaging, ensuring all hangtags are attached and the garment is neatly folded to prevent snagging.
Label and Ship
Print your prepaid shipping label, attach it to the outside of your package, and drop it off at any authorized carrier location.
Refund Processing
Once our quality team inspects the knitwear, your refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing