Frequently Asked Questions
Everything you need to know about your cozy new layer.
How do I ensure I'm ordering the correct size?
Each product page features a detailed 'Size & Fit' guide with specific measurements. As cardigans vary from slim-fit to oversized styles, we recommend measuring a favorite sweater from your closet and comparing it to our chart for the perfect fit.
What is the best way to care for my wool and cashmere cardigans?
To maintain the softness and shape of your knitwear, we recommend hand washing in cold water with a gentle wool detergent or professional dry cleaning. Always lay flat to dry and never hang your cardigans, as this can cause the shoulders to stretch.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status in real-time.
What is your return policy for knitwear?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene and quality reasons, items that show signs of pilling, perfume scents, or pet hair cannot be accepted for a refund.
Do you offer international shipping?
Yes, The Cardigan Department ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.